Terms and Conditions for Yirra Care Services - Trusted NDIS Provider in Brisbane
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Terms and Conditions for Yirra Care Services

Terms and Conditions — Yirra Care and Yirra Care APP

Last updated: 20 August 2026

These Terms and Conditions govern the use of Yirra Care services, the Yirra Care website and the Yirra Care Planner App.

By requesting services, using the Planner App, submitting information through our website, accepting a quotation, or entering into a Service Agreement with Yirra Care, you agree to these Terms and Conditions where applicable.

1. About Yirra Care

Provider: Yirra Care
ABN: 688 189 193
Email: info@yirracare.com.au
Phone: +61 474 525 811
Website: https://yirracare.com.au/

Yirra Care provides disability support and related services to NDIS participants and other eligible clients in Australia.

Our services may include in-home support, community participation, social and recreational support, domestic assistance, cleaning, gardening, yard maintenance and other agreed supports.

Where Yirra Care provides NDIS-funded services, those services are subject to applicable NDIS requirements, the participant’s funding arrangements, the relevant Service Agreement and the current NDIS Pricing Arrangements and Price Limits.

2. Scope of These Terms

These Terms apply to:

  • Yirra Care disability support services

  • NDIS-funded services

  • Cleaning and domestic assistance

  • Gardening and yard maintenance

  • Service enquiries

  • Quotations

  • Website use

  • Online forms

  • The Yirra Care Planner App

  • Communications with Yirra Care

  • Other services agreed in writing

Some services may also be governed by a separate Service Agreement.

Where there is an inconsistency between these Terms and a signed Service Agreement, the Service Agreement will generally apply to the specific services covered by that agreement, unless applicable law requires otherwise.

3. NDIS Services and Compliance

Yirra Care aims to provide services in accordance with applicable NDIS requirements, including relevant quality, safeguarding and conduct obligations.

Participants remain responsible for understanding their NDIS plan, available funding and funding management arrangements.

Yirra Care does not guarantee that:

  • A particular support will be funded by the NDIS

  • The NDIA will approve a requested support

  • A participant has sufficient funding for a service

  • A particular line item will be accepted by a plan manager

  • Funding will continue for any particular period

Participants, nominees and representatives should confirm funding availability before committing to services where appropriate.

4. The Yirra Care Planner App

The Yirra Care Planner App is a planning and quotation tool designed to help participants, nominees and representatives estimate potential support costs.

The Planner App may use information provided by the user together with applicable NDIS pricing information and Yirra Care service settings.

The Planner App may help users:

  • Estimate support costs

  • Compare service options

  • Prepare indicative budgets

  • Generate planning summaries

  • Request quotations

  • Review possible service combinations

The Planner App does not replace an NDIS plan, NDIA decision, support coordinator, plan manager, financial adviser, legal adviser or other qualified professional.

5. Planner App Estimates and Recommendations

Information generated by the Planner App is indicative only.

Results depend on the accuracy and completeness of the information entered by the user.

Planner App calculations do not guarantee:

  • NDIA approval

  • Availability of funding

  • Eligibility for a particular support

  • Availability of Yirra Care workers

  • Acceptance by a plan manager

  • Future pricing

  • Future NDIS funding

  • A particular service outcome

Users should review generated information before relying on it.

Where clarification is required, participants should speak with their support coordinator, plan manager, nominee, financial intermediary or other relevant professional.

6. Eligibility to Use the Planner App

Users must be at least 18 years old or use the Planner App with the authority or consent of an appropriate parent, guardian, nominee or legal representative.

By using the Planner App, you confirm that:

  • You are authorised to provide the information entered

  • The information provided is accurate to the best of your knowledge

  • You will not misuse the platform

  • You accept these Terms and our Privacy Policy

7. Accurate Information

Participants, representatives and users must provide information that is accurate, complete and current.

This may include:

  • Contact details

  • NDIS information

  • Funding arrangements

  • Service requirements

  • Health or safety information

  • Access instructions

  • Plan management details

  • Representative or nominee information

Yirra Care is not responsible for errors, delays, rejected invoices or service issues caused by inaccurate, incomplete or outdated information supplied to us.

8. Pricing

NDIS-funded services are priced in accordance with:

  • The participant’s Service Agreement

  • Applicable funding arrangements

  • Current NDIS Pricing Arrangements and Price Limits

  • Any written quotation issued by Yirra Care

  • Other applicable pricing rules

Prices may change when:

  • NDIS price limits change

  • Government rules change

  • Service conditions change

  • The participant requests a different service

  • Travel or additional approved costs apply

  • The scope of work changes

Where possible, Yirra Care will communicate material pricing changes before they affect future services.

9. Planner App Pricing

Any estimate generated by the Planner App is based on the information and pricing data available to the system at the time the estimate is created.

Because NDIS pricing and participant circumstances can change, a Planner App estimate may later differ from the amount charged for an actual service.

The final applicable price will be the price confirmed in the relevant quotation, Service Agreement or written service confirmation.

10. Quotations

A quotation may include:

  • Service type

  • Expected hours

  • Frequency

  • Applicable rate

  • Travel

  • Additional approved costs

  • Estimated annual or periodic cost

Unless expressly stated otherwise, quotations are estimates and do not guarantee:

  • NDIS funding approval

  • Worker availability

  • Service commencement

  • Long-term availability

  • Fixed annual expenditure

A quotation may need to be revised if the service scope or relevant pricing changes.

11. Service Agreements

Ongoing or funded services may require a Service Agreement between Yirra Care and the participant or authorised representative.

A Service Agreement may set out:

  • Services to be delivered

  • Frequency

  • Hours

  • Pricing

  • Travel

  • Cancellation arrangements

  • Payment terms

  • Participant responsibilities

  • Yirra Care responsibilities

  • Service changes

  • Termination arrangements

  • Complaints and dispute processes

The participant or representative should review the Service Agreement carefully before signing it.

12. Service Availability

Submitting an enquiry, using the Planner App, receiving a quotation or signing an expression of interest does not guarantee immediate service availability.

Service delivery depends on factors such as:

  • Worker availability

  • Participant location

  • Requested schedule

  • Required skills

  • Safety considerations

  • Service capacity

  • Funding confirmation

  • Appropriate worker matching

Yirra Care may decline or delay a service where it cannot be delivered safely or appropriately.

13. Worker and Participant Matching

Where applicable, Yirra Care may match participants with support workers, cleaners, gardeners or other service personnel.

We may consider:

  • Location

  • Availability

  • Experience

  • Skills

  • Participant preferences

  • Safety requirements

  • Cultural considerations

  • Service requirements

Although we aim to provide suitable matches, we cannot guarantee the availability of a particular worker.

14. Payments and Invoicing

Services may be invoiced to:

  • The participant

  • A plan manager

  • A nominee

  • Another authorised payer

Payment terms will depend on the Service Agreement, quotation or applicable funding arrangement.

Participants and representatives must ensure that:

  • Funding information is accurate

  • Plan manager details are current

  • Yirra Care is advised of funding changes

  • Self-managed invoices are paid within the agreed period

Where an invoice is disputed, the participant or representative should contact Yirra Care promptly so the matter can be reviewed.

15. Cancellations and No-Shows

Cancellation charges are not automatically applied simply because a service is cancelled.

Where an NDIS-funded service is involved, Yirra Care may charge a short-notice cancellation only where permitted under the current NDIS Pricing Arrangements and Price Limits and the participant’s Service Agreement.

Whether a cancellation can be charged may depend on factors such as:

  • The type of support

  • The amount of notice provided

  • Whether the worker could be reassigned

  • Applicable NDIS rules

  • The signed Service Agreement

Participants should provide as much notice as possible when cancelling a service.

Specific cancellation arrangements may be included in the Service Agreement.

16. Changes to Scheduled Services

Participants should notify Yirra Care as soon as possible when they need to:

  • Change a service time

  • Change a service date

  • Change frequency

  • Change the service scope

  • Pause services

  • Restart services

  • Change access arrangements

Changes depend on worker availability and may not always be possible.

17. Participant Rights

Participants have the right to receive services that support:

  • Dignity

  • Respect

  • Privacy

  • Choice

  • Control

  • Safety

  • Cultural identity

  • Independence

  • Personal preferences

Participants also have the right to provide feedback, make complaints and raise concerns without fear of unfair treatment.

18. Participant Responsibilities

Participants and representatives are expected to:

  • Treat workers respectfully

  • Provide accurate service information

  • Provide a reasonably safe working environment

  • Inform Yirra Care about relevant hazards

  • Provide appropriate access to the property

  • Notify us about significant changes

  • Pay applicable invoices

  • Follow agreed cancellation arrangements

  • Avoid requesting unapproved or unsafe work

Yirra Care may pause or discontinue a service where serious safety concerns cannot be reasonably managed.

19. Health and Safety

Participants and representatives must tell Yirra Care about known risks that may affect workers or service delivery.

Examples include:

  • Aggressive animals

  • Unsafe access

  • Infectious illness

  • Smoking inside the property

  • Hazardous substances

  • Unsafe flooring

  • Structural hazards

  • Violence or threats

  • Other material workplace risks

Yirra Care may conduct a risk assessment or request further information before providing services.

20. Cleaning and Gardening Services

Cleaning and gardening services are limited to the agreed service scope.

Workers and contractors should not be expected to complete:

  • Unapproved additional work

  • Unsafe tasks

  • Specialist trade work

  • High-risk work

  • Tasks requiring licences they do not hold

  • Tasks outside the confirmed booking

Additional tasks may require separate approval, additional time or a revised quotation.

21. Privacy

Yirra Care handles personal information in accordance with its Privacy Policy and applicable Australian privacy requirements.

Personal information may be collected for purposes including:

  • Service delivery

  • Scheduling

  • Billing

  • Worker matching

  • Incident management

  • Complaints

  • Recruitment

  • Compliance

  • Communication

  • Website and Planner App operation

Our Privacy Policy is available at:

https://yirracare.com.au/privacy-policy/

22. Disclosure of Information

Yirra Care does not sell personal information.

However, information may be shared where reasonably necessary with authorised parties involved in providing or managing services.

This may include:

  • Workers

  • Contractors

  • Support coordinators

  • Plan managers

  • Nominees

  • Guardians

  • Authorised representatives

  • Technology providers

  • Insurers

  • Professional advisers

  • Government agencies where required

Only information reasonably necessary for the relevant purpose should be disclosed.

23. Electronic Communications

By providing an email address or phone number, you agree that Yirra Care may communicate with you electronically about:

  • Service enquiries

  • Appointments

  • Service changes

  • Agreements

  • Invoices

  • Quotations

  • Complaints

  • Operational matters

  • Planner App enquiries

Where appropriate, communication may occur by email, phone, SMS or approved messaging services.

24. Intellectual Property

Unless otherwise stated, Yirra Care owns or licenses the intellectual property used on its website and Planner App.

This may include:

  • Text

  • Branding

  • Logos

  • Layouts

  • Software

  • Planning tools

  • Calculators

  • Graphics

  • Documents

  • Templates

  • Original website content

Users must not reproduce, sell, distribute, modify or commercially exploit this material without written permission.

25. Acceptable Use of the Website and Planner App

You must not use the Yirra Care website or Planner App to:

  • Break any law

  • Submit fraudulent information

  • Impersonate another person

  • Attempt unauthorised access

  • Interfere with system security

  • Introduce malware

  • Scrape or extract data without permission

  • Reverse engineer software where prohibited

  • Use the system to harm another person

Yirra Care may restrict access where misuse is suspected.

26. Website and App Availability

We aim to keep our website and Planner App available and functional.

However, we do not guarantee uninterrupted access.

The website or Planner App may sometimes be unavailable because of:

  • Maintenance

  • Updates

  • Technical faults

  • Hosting issues

  • Security events

  • Third-party service failures

  • Events outside our reasonable control

27. Third-Party Platforms and Links

Yirra Care may use or link to third-party services.

These may include platforms used for:

  • Payments

  • Email

  • Document signing

  • Scheduling

  • File storage

  • Analytics

  • Maps

  • Communication

  • NDIS-related administration

Third-party platforms operate under their own terms and privacy policies.

Yirra Care is not responsible for the independent practices or availability of third-party websites or services.

28. Limitation of Planner App Responsibility

To the maximum extent permitted by law, Yirra Care is not responsible for a decision made solely on the basis of an automated estimate generated by the Planner App.

Users remain responsible for reviewing information before making decisions about:

  • NDIS budgets

  • Funding

  • Service purchases

  • Plan allocations

  • Annual spending

  • Support selection

Nothing in these Terms excludes rights or guarantees that cannot legally be excluded under Australian law.

29. Limitation of Liability

To the maximum extent permitted by law, Yirra Care is not liable for indirect, incidental or consequential loss arising from:

  • Reliance on indicative Planner App estimates

  • Incorrect information supplied by a user

  • Third-party systems

  • Temporary website or App unavailability

  • Funding decisions made by the NDIA

  • Plan manager decisions

  • Changes to NDIS pricing

  • Services outside Yirra Care’s control

Nothing in these Terms limits any statutory rights that cannot lawfully be limited or excluded.

30. Feedback and Complaints

Yirra Care welcomes feedback and complaints.

You can contact us at:

Email: info@yirracare.com.au
Phone: +61 474 525 811

We aim to manage complaints fairly, respectfully and without retaliation.

Where applicable, NDIS-related complaints may also be raised with the NDIS Quality and Safeguards Commission.

31. Incidents and Safety Concerns

Participants, representatives and workers should notify Yirra Care promptly about:

  • Incidents

  • Injuries

  • Unsafe conditions

  • Serious service concerns

  • Suspected abuse

  • Neglect

  • Exploitation

  • Other safeguarding concerns

Yirra Care will assess and respond to incidents in accordance with applicable obligations and internal procedures.

32. Suspension or Termination of Services

Yirra Care or the participant may end services in accordance with the relevant Service Agreement.

Yirra Care may also suspend or terminate services where:

  • A serious safety risk exists

  • Workers are threatened or abused

  • Invoices remain unpaid

  • Material information has been withheld

  • Services cannot be delivered safely

  • The requested service falls outside our capacity

  • Applicable legal or regulatory requirements prevent continued service

Where reasonably possible, we will communicate the reason and next steps.

33. Changes to These Terms

Yirra Care may update these Terms from time to time.

Updates may be required because of changes to:

  • NDIS rules

  • Pricing arrangements

  • Legislation

  • Technology

  • Yirra Care services

  • Internal procedures

  • Regulatory requirements

The latest version will be published on the Yirra Care website.

Material changes may also be communicated directly where appropriate.

34. Governing Law

These Terms are governed by the laws applicable in Queensland, Australia, unless another law must apply.

Any dispute will be handled subject to applicable Australian consumer, privacy, disability and other relevant laws.

35. Acknowledgement of Country and Inclusion

Yirra Care acknowledges the Traditional Owners and Custodians of Country throughout Australia and recognises their continuing connection to land, waters and community.

We pay our respects to Elders past and present.

Yirra Care supports inclusive service delivery and welcomes people of different cultures, backgrounds, abilities, identities and experiences.

36. Contact Yirra Care

For questions about these Terms, services, quotations, the Planner App, privacy or complaints, contact:

Yirra Care
Email: info@yirracare.com.au
Phone: +61 474 525 811
Website: https://yirracare.com.au/

37. Acceptance

By using the Yirra Care website or Planner App, requesting a quotation, submitting a service request or entering into a Service Agreement, you acknowledge that you have read and understood these Terms and Conditions.

Where a Service Agreement applies, you should also review that agreement before services begin.